Technical Support - Engineering

PERMANENT

Specification

This position is an office-based role and is very much a customer service position supporting our client's existing and future customers with sales and technical enquiries, processing quotations/orders and liaising with other internal departments to ensure the best possible customer service and experience is delivered.

As much as this is an office & admin-based position, the successful applicant will have a technical/engineering background rather than pure administration.

Duties:
• Provide technical support in relation to potential or existing customers enquiries
• Expected to develop a full working knowledge of all company products and services
• Respond proactively to quotation requests received via telephone, e-mail or online
• Process orders accurately and in a timely manner
• Recognize potential opportunities and inform the appropriate sales team member to follow up
• Attend regular technical training sessions
• Be aware of all active marketing strategy’s
• Compliant with our Health and Safety, Quality and Environmental framework and responsibilities.
Skills/Qualifications:
• Excellent written, oral communication and good listening skills.
• Have an aptitude to understand technical information / product
• Ability to build product codes from customer supplied information
• High level of IT (PC) skills and experience
• Be capable and willing to learn quickly
• Have a good eye for detail
• Should enjoy working with clients and developing relationships with both internal and external customers
• Flexible and quick thinker
• Good team player with a proactive and positive attitude
• Related work experience

 

Hours
08:30 - 17:00 Monday to Friday

 

Application Details

Should you be interested in this post, or, would like to know more we would be delighted to hear from you - please attach your CV and a brief covering note confirming:

 

Availability for interview:
Earliest start date:
Minimum salary:

 

By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details.

This vacancy has been posted by Elite Employee Please note that Elite Employee is a Division of Employee Finder Limited - a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to.




Location

Wokingham, Berkshire

 

Salary

£20000 - £24000/annum Excellent Benefits