Customer Support Representative

Ref No.  EE-5337871



Our client in the Hook area seeks a Customer Support Representative to maximise sales and profit opportunities in nominated key customer’s accounts.

To deliver the added value opportunities committed to in contractual proposals. This will include delivering piece part savings and supplier rationalisation for the customers. To liaise with the local branch to ensure that the best possible service is provided and operational customer actions are coordinated and implemented.

Key Areas of Responsibility:

  • Supplier rationalisation and GP maximization.
  • Manage the service level to meet the contractual commitment
  • Piece part savings – identification of opportunities and implementation
  • Managing the on-going development of the stock management approach
  • Networking inside the nominated companies to identify opportunities to increase our sales and reduce leakage
  • Administrate/Record all our actions where we add value to the customer using the company standard documentation, to ensure we can clearly illustrate this to the customer in line with the original contract proposals.
  • Ensure consignment stock is regularly reviewed to ensure non-moving stock is invoiced and that the min and max quantities are appropriate.
  • A demonstrable history of good customer management and relationship development, and sales and margin growth, is essential. Competency using the Microsoft suite of products along with level of database handling with a good eye for detail would also be a distinct advantage. The role would suit an individual who can work flexibly in what can sometimes be a demanding environment, and who can drive their own performance against challenging sales targets.

    This role would be covering South.

    This vacancy has been posted by Kingsley Farrington behalf of Elite Employee Ltd. Please note that Elite Employment is a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to. By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details.

    Industry Sector:



    Hook and Southern England

    Salary / Rate